Customer Promise
Our Promises
We will always listen to our customers and be honest, accessible, friendly and visible. We will always be fair and act with integrity in order to make our Shows as enjoyable and successful for you as well as us.
We welcome all feedback, good or bad and take all comments into consideration when planning our Shows. We strive to deliver excellent customer service to all our customers, whether visitors or exhibitors, but recognise that sometimes we might get it wrong. If you do have a complaint or any feedback, please write to us at the address below. We will endeavour to acknowledge your communication within 10 working days.
Complaints and Feedback
Please address all complaints and feedback to:
BBC Good Food Show, Customer Services
Immediate Live
Vineyard House
44 Brook Green
Hammersmith
London
W6 7BT
Email: bbcgoodfoodshow@riverstreetevents.co.uk
Organised by:
Immediate Live
Immediate Live is the UK’s leading organiser of unmissable consumer events. We create premium, passion-led events and experiences that connect and inspire audiences as they come together to share, learn and participate in their interests.
Our specialist content creators, producers and commercial teams are as passionate about their subjects as our audiences - working together to create live experiences and online content in art and design, textiles and craft, cycling, dance, food, gardening and travel for communities throughout the UK and across the world.
In 2019 Upper Street Events and River Street Events were acquired by Immediate Media, bringing together over 40 years of specialist event experience with a world-class producer of magazines and digital platforms. Immediate Live is the partnership between these three great businesses. Between us we own and operate some of the best-loved brands in the UK, engaging globally over 87 million passionate consumers each month.
Immediate Live’s heritage, expertise and operational excellence in event organisation combine with specialist sector knowledge to create high quality, valuable content and experiences for our audiences, whilst delivering effective solutions for our exhibitors, sponsors and commercial partners. Immediate Media’s ownership signifies a new chapter for our brands, reaffirming our market strength and position and enhancing our ability to offer our consumers world-class content, products, services and experiences.
