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BBC Good Food Shows FAQs

Here are some of our most frequently asked questions. For questions relating to a specific Show, please refer to the FAQ page for that Show.

What is the Big Kitchen? accordian title

The Big Kitchen is the main stage where our top chefs and experts cook seasonal dishes in live demonstrations.

Does my ticket include a seat in the Big Kitchen? accordian title

All tickets include a seat in the Big Kitchen excluding Any One Day Tickets and tickets purchased through a third party website. 

If I am a disabled visitor or need special assistance seating in the Big Kitchen where do I do this? accordian title

Please call the Box office and explain you require disabled or special assistance seating and they will be able to ensure this is arranged. The Ticket Factory can be contacted on 0800 640 5001. Lines are open from 9am-7pm (Monday to Friday) and 9am-5pm (Saturday, Sunday and Bank Holidays). Hard of hearing callers are required to use the Text Talk programme at time of booking, if required.

I am registered disabled do I get a concessionary ticket?accordian title

If you need to bring a companion, assistant or guider with you to the Show to maximise your enjoyment, then that carer will be admitted free of charge. Please make this clear to the Box Office when you book your tickets - they will be happy to help! Please call 0800 640 5001. Lines are open from 9am-7pm (Monday to Friday) and 9am-5pm (Saturday, Sunday and Bank Holidays).

Can I book more than one Big Kitchen seat? accordian title

Prior to the Show you are only able to book one seat in the Big Kitchen, however when arriving at the Show please ask the Box Office about availability. 

Are dogs permitted to any of your Shows? accordian title

Unfortunately dogs are not permitted to any of our Shows, with the exception of Guide or Assistance Dogs.

What is the admin fee and when does it apply?accordian title

The admin fee is charged per order, not related to the number of tickets purchased. Admin fees are not applicable to orders of only additional ‘add-ons’, such as theatre sessions added to your booking at a later date.

The admin fee contributes to the cost of delivering the tickets, whether it is through the post, electronically or collecting at the venue. The admin fee also contributes to other operational costs and overheads associated with ticket fulfilment e.g. ticket stock administration and inventory control, ticket stock/stationery, collection facilities and postage and/or packaging costs.

Can I bring my own book to get it signed by the chefs?accordian title

Whilst we endeavour to allow everybody to have their book signed, we cannot guarantee you will have your copy signed if not purchased from the Show. Check each Show website for timetables and more information. 

Can I bring my own food and drink to a BBC Good Food Show?accordian title

Yes you can bring your own food and drink to the Show, however there are many restaurant and vendors we would love you to try instead! Check each Show website for full exhibitor lists. 

Is there anywhere to store my shopping bags? accordian title

We have an NEC Cloakroom (charged) and a Shop & Drop area (suggested charity donation) at the Shows. Process from the Shop & Drop will be donated to our chosen charity. Please check specific Show pages for more details.

I have lost my tickets, what do I do?accordian title

You can contact The Ticket Factory by filling in the form here below or by calling them on 0333 300 3010.

Please have ready the email address, name you booked under or your order number to hand. 

I would like to give feedback to the BBC Good Food Show, where do I do this?accordian title

Please email all feedback to bbcgoodfoodshow@riverstreetevents.co.uk

 

Can I bring a school group to a BBC Good Food Show?accordian title

We have a dedicated schools day at our BBC Good Food Show Birmingham (Winter). Schools can also visit the BBC Good Food Show Birmingham (Summer) via dedicated Schools tickets to BBC Gardeners’ World Live. For more information and to book schools tickets please call our groups bookings line on 0800 358 0058 or email groups@theticketfactory.com

I would like to bring a party of 8 or more people to a BBC Good Food Show how do I book my tickets?accordian title

Please contact our dedicated groups box office at 0800 358 0058 or email groups@theticketfactory.com

How do I get a Showguide?accordian title

Showguides are available at all Shows free of charge.

What features and stages will I find at the Shows?accordian title

Every Show has a different flavour, and a selection of features. Check out each individual Show’s pages to find out which Show is best for you.

NEC Sustainabilityaccordian title

We are delighted to be running an event at the NEC where sustainability is at the heart of everything they do.

As one of the UK's leading exhibition venues, the NEC want to limit the impact of their presence on the environment. They have developed NEC sustain - an all encompassing sustainability programme that's constantly growing and adapting to meet the needs of our changing world. Whether they're looking at energy, waste or food miles, the NEC want to limit the impact of their presence on the environment. 

For more information, please click here

Have we answered your question?accordian title

If not, for all other queries please email us at bbcgoodfoodshow@riverstreetevents.co.uk 

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